Our services

The right support, at the right level.

From one-off assistance to fully outsourced IT, our plans scale with the size of your organization.

Services

What's included

SUP

Technical support

Phone, email and ticket support with a fast response. Remote maintenance and on-site intervention. Support levels L1 (basic), L2 (technical) and L3 (expert), for quality handling at every level.

PRV

Preventive maintenance

System and security updates, hardware checks, backup verification — before the incident ever occurs.

CRT

Corrective maintenance

Hardware and software repairs, component replacement, resolution of network issues.

NET

Network administration

Routers, switches, firewalls, Wi-Fi. Keeping your network secure and running smoothly, day to day. VPN, VLAN, DNS and DHCP configuration.

SEC

Backup & security

Automated local and cloud backups, disaster recovery plan, antivirus and intrusion protection.

PRC

Fleet management

Hardware and license inventory, setup of new workstations, tracking of equipment renewal.

Contracts

Three contract types

Plan How it works Best for
Flat rate Fixed monthly fee, block of hours or unlimited support Organizations with a regular need
Time & materials Billed per intervention or per hour One-off needs or targeted projects
SLA Contractual commitment on response and resolution times Activities where downtime is costly

Which plan fits your organization?

Tell us about the size of your fleet and your constraints, and we'll suggest the right plan.